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If you are using a 3rd party device, eg. a laptop with built-in WiFi / Centrino, or any other add-on adapter which supports the 802.11b or 802.11g wireless networking systems (Common brands include Belkin, Linksys, Netgear), or even other wireless devices such as Nintendo DS or Sony PSP handhelds, then check those that apply from the following:

Ensure you are using the Windows XP built in wireless software and that you don't have the Wanadoo software installed - this will just get in the way! (If you do have it installed, restarting with the Wanadoo adapter unplugged sometimes allows Windows to configure it again.) If you are using a different version of Windows, you will need to use the software provided with the adapter. If you uninstall the Wanadoo software, it does seem to sometimes remove other wireless drivers, you may need to reinstall the drivers supplied with the adapter if that is the case (if the wireless connection no longer appears in Network Connections).

Here are the steps you need to take to connect (Windows XP SP2):

1. Go into Network Connections | Right-click Wireless Network Connection | View Available Networks Best to go through this way and not through the Properties page (describes that page on the Wanadoo Help article on the homepage, about using a 3rd Party adapter) - it doesn't always work right in there
   
   
2. Select the WANADOO-XXXX Livebox in the list
   
   
3. Press Connect
   
   
4. Make sure the Livebox is in pairing mode before entering the Network Key: press and release Button 1 on the back of the Livebox - the Antenna light will flash. (Only need to do this the first time for each new wireless adapter, but if you're having problems, doesn't harm to make sure it is pressed. If you reset the box, you will need to press this if it doesn't connect, if it still doesn't then restart the PC - if it refuses still, go through these details again, though you will need to change the channel again if you changed it once before)
   
   
5. Have you entered the WEP key when asked for Network Key? (All in uppercase, no spaces either. Characters 0 (number Zero and not letter O) to 9 and A to F) Ensure it is entered correctly, and that you are entering the correct one if you have had a new Livebox, as it will be different - check the sticker on the base of the Livebox.
   
   If you keep entering it (and doing everything else correct on this page) but it still doesn't want to connect, then to ensure the WEP key is entered correctly you can check it in Configure Livebox. Or even better, copy and paste it from there. Use another connected PC or plug in the Ethernet cable into the red socket and the PC, go into Configure Livebox (type in 192.168.1.1 in your browser's address bar) and check this in Security | Wireless Connection. If you want to copy it to be sure, double click on the key to select it and then right-click, copy. Then go back to the View available wireless networks screen, and right-click, paste.
   
   
6. Press Connect on the Network Key box. If everything is OK, it will say Waiting for Network to be Ready, or Connecting to the Network, and after a few seconds it will go back to the list - saying Connected for the Wanadoo-XXXX network
   
   
7. If you want to test if your attempts are successful, you can always try the Internet if the Livebox has the AT light on. If not though, you can go into the Configure Livebox page - type in 192.168.1.1 in the address bar in your browser. If this page comes on, then the wireless connection to the Livebox is working. (Some browsers may require http://192.168.1.1 to be entered). If the AT is flashing slowly, you will need to enter your user name and password in here. Remember, the user name and password for the page login is admin.

Other things to check include:

• Make sure the adapter is plugged in (obviously!), or turned on too. Some laptops have a switch to turn it off!
  
  
• If using connection utility software that is supplied by the manufacturer of the wireless adapter, you may need to set some or all of the following. The Windows XP software won't ask you for these unless you go into the connection properties.
  
  
  • If it asks for the key length (64 / 128 / 256 bit) it should be 128 bit.
    
    
  • If you need the encryption settings then these are WPA-PSK, and then TKIP. Remember, if you can then select WPA rather than WEP (the key is the same) as this provides a higher level of security.
    
    
  • You may also need to save your settings under a profile name too, so you don't lose them on shutting down the PC. Enter a name (anything, but using the Product Name from the CD makes it easy to identify) for this and save it. This will allow simpler connecting to different wireless networks too.
  
  
• Check it is enabled in Device Manager (right click My Computer, click Hardware and then Device Manager) as well. Network Adapters category. Also check that it is installed right in there, especially if you have recently uninstalled the Wanadoo software - this sometimes removes other wireless adapter drivers by mistake.
  
  
• Does it have an (assigned by DHCP) IP address in the Wireless Network Connection, Support tab? Should be 192.168.1.10 and onwards. If manually configured, need to set to Obtain Automatically in Wireless Network Connection | General tab | Properties | Internet Protocol Properties. If it is manually configured, it often says it is connected, but is not really!
  
  
• If it says Validating Identity (as a popup message, or under the icon in Network Connections), then you need to turn off the Enable IEEE 802.1x authentication option (this is in Network Connections | Wireless Network Connection, Properties | Wireless Networks Tab | Select Wanadoo-XXXX in Preferred Networks, Properties | Authentication Tab). If this is on, it doesn't always prevent access, but it may prove an irritation.
  
  
• Also in Network Connections | Wireless Network Connection, Properties | Wireless Networks Tab, ensure the option \"Use Windows to configure my wireless network settings\" is checked (if you have other wireless manager / utility software installed, you may need to either use that instead, or disable it). If this option is turned off, then it will say \"Cannot configure\" in View Available networks - this will also happen if the Wanadoo software (Inventel Wireless Manager) is getting in the way - restart the PC with the Inventel adapter unplugged, and check it again - if it is still the same you will need to remove the Wanadoo software.
  
  
• If you are using an Apple Mac then (despite what many in Wanadoo Technical Support will tell you) it will work. Just not with the Inventel adapter (unless you can find some drivers for it!). You need to enter the WEP key (as mentioned above) when it asks for the \"Password\" for the wireless connection. You will need to press Button 1 too. Remember: it is just a secure wireless network really.
  
  There is also a step-by-step guide which is useful for getting a Mac connected, at Bramley Apple.
  
  

Tip:

To go into the Configure Livebox pages when the software isn't installed, enter the IP address of the Livebox in Internet Explorer's Address bar. This is 192.168.1.1 . You may need to do this if you are installing just on a third party adapter (ie. not actually using the Wanadoo Installation CD at all) - you will need to enter the User name and Password to access the Internet - remember that the user name and password for this page are both admin, but you need to enter your own username and password in Broadband Username / ADSL Password.